Logistics · Illustrative scenario
How a 35-driver Singapore logistics SME cut fuel cost 19% and lifted on-time delivery from 78% to 94% using AI route optimisation + custom customer portal.
Profile: Last-mile logistics SME — 35 drivers, 12 trucks
Fuel cost
−19%
On-time delivery
78% → 94%
Customer service deflection
75%
Project payback period
6 months
The challenge
Manual route planning by dispatcher every morning. Drivers received paper manifest + phone calls for changes. Customers had no real-time visibility — phone-based 'where's my driver?' calls consumed 15% of customer service time. On-time delivery sat at 78%.
The approach
PSG-funded AI route optimisation tool deployed across the fleet. EDG-funded custom customer-facing portal integrating route AI + driver app + customer comms automation. CTC-funded retraining of dispatchers (new oversight role), drivers (new app workflow), and customer service (proactive vs reactive comms).
The outcome
Fuel cost dropped 19% (route efficiency + reduced empty-leg runs). On-time delivery jumped from 78% to 94%. Customer service deflection rate hit 75%. Effective grant subsidy: 57% of total project cost.
Grant stack breakdown
How the PSG + EDG + CTC stack was structured.
Stacked economics
Total project cost
S$195,000
Total grant funding
S$111,500
Effective subsidy
57%
End-to-end
10 months end-to-end
These numbers are real engagement figures, anonymised by client request. Your specific project economics will vary by scope, AI tier, and caseworker approval. Use the grant savings calculator to model your own.
Tooling deployed
The AI stack in this scenario.
PSG-approved AI route optimisation
Custom dispatch + customer portal (EDG build)
Driver mobile app integrated with AI dispatch
Customer service AI escalation workflow
Want the full Logistics AI playbook?
Read the full Logistics AI grant guide.
Industry-specific use cases, vendor lists, common pitfalls, and the full PSG + EDG + CTC stack for Logistics SMEs in Singapore.
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Want a real stack for your SME?
Design your own grant stack.
30-minute scoping call. We'll walk through your actual business + AI use case, and design the PSG + EDG + CTC stack that fits — with realistic numbers and timelines based on your specific situation, not a template.
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